195 Reviews Found
Confirmed Service Customer
Fast quality service and a friendly staff.
Michael L.
MORGANTON
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Confirmed Service Customer
I have a prepaid service contract, but the dealership charged me for my oil change and tire rotation. They told me it was time to have my transmission fluid and filter changed. I wasn't told why, but trusted the service department to do the right thing. I thought my bill for that service was sorta high, but I also know lots of things have increased greatly in price. That night I looked at my bill and saw I had been charged for everything even a "Misc. Charge". I called to question my bill and talked with the service manager. He said he would look into the matter and get back with me. He said my prepaid package may have expired. I had a Dr. appointment and had to leave my home. He did call back while I was gone and left a message. He said I had been overcharged. I would be receiving a check for the refund. He did apologize, but said "sometimes the one doing the bill gets in a hurry". The next day while I was out running errands, a lady called and left a message that the check could not be sent until or unless I verify my address. I called back and the lady said I had to verify my address before she could send me a refund. She did say she was sorry for what happened. I asked her what would have happened if I had not questioned my bill. She said I would have been "out the money I was overcharged." I adked her that I wondered how many other people this had happened to. She said not many of their customers have the prepaid package that I purchased when I bought my new 2019 Equinox. I did not say this to her, but I find that hard to believe! She also said most people would have questioned their bill when told the charge, putting the blame back on me I felt. I was told by the gentleman who received my car when I arrived for my appointment about the transmission issue. I was surprised at how anyone knew I needed it changed when no one had even looked at my car. He said it would probably be $160. I thought my bill was high, but I thought he probably had not included the labor charge which is usually the highest charge. I questioned the lady on the phone also what was the mysterious "Misc. Charge". She said it was "shop supplies", but she had been instructed to refund that also. Strange. If it is shop supplies, why doesn't the bill state "shop supplies"? Something very strange about that! I hope I get my refund check, but I'm not holding my breath! My cousin purchased a new 2020 Equinox at Jim Cook. Although it is a year newer, she has many more miles on her car than I do. She has never been told that her transmission fluid and filter needed to be changed! I do not feel good at all about this whole experience. Why did the service department not see I had a prepaid package? Did they not even look? Did my transmission fluid and filter really need to be changed, or was this just a way to get additional charges. I even wonder if they even did that service! Obviously, my level of trust has been compromised! The service department told me as I went to the waiting room that "they'd take care of me"! They sure did "take me" I feel. I am a widow, and I have to trust the people who are suppose to take care of my car. If I did not have the prepaid package for oil changes and tire rotation, I would not return to Jim Cook's to have my car serviced. When the package expires, I probably won't. Neither the Salesman nor the Sales Mgr are still there who assisted me with the purchase of my car. I felt, at that time, I could trust them. If they had still been on staff at Jim Cook, I would have gone to them with this problem. But they are gone, and I'm not sure I can trust anyone at the dealership now, and that's sad!
Ann H.
MARION
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Confirmed Sales Customer
I look at several dealerships for a new truck. No sales person came out to help me other that at Jim Cook Chevy. Gary was professional, pleasant to deal with and explained everything clearly. Thank You!
Floyd S.
SPRUCE PINE
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Confirmed Sales Customer
The sales representative, was very quick and effective during the negotiations. The entire team wait for me to close the deal as I was 60 miles away.
Edgard P.
SIMPSONVILLE
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Confirmed Service Customer
Everyone was very polite and knowledgeable. Great service.
Donna A.
MARION
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Confirmed Service Customer
You guys have the best customer service ever! Thank you for always taking care us.
David R.
MARION
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Confirmed Service Customer
Service Department is ver courteous, friendly, and professional
Michael S.
NEWLAND
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Confirmed Service Customer
My car was serviced and ready in the time it was promised. There folks are friendly and professional and I definitely recommend this dealership.
Sandra G.
SPRUCE PINE
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Confirmed Service Customer
Good people doing good work. After 7years still singing their praises
William C.
BLACK MOUNTAIN
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Confirmed Service Customer
Service department was welcoming and friendly like always wait time was not long 5 stars all around
Dillon H.
PENLAND
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Confirmed Service Customer
I had a scheduled appointment for an oil change and inspection. They were ready and waiting for my car. The service staff are always very friendly and welcoming and keep you advised as to the progress of your service. They thoroughly checked everything and discovered that a rodent had chewed away part of an air filter, brought it to my attention, and installed a new one at my request, cleaning out the debris left by the rodent visitor. I'm always happy with my dealings with the service staff at Jim Cook!
Phyllis W.
MARION
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Confirmed Service Customer
Well I bought the car new there with 3k miles on it. First year of service including oil change and tire rotation was suppose to be included. When I went I was surprised with a $96 bill. I brought up that I thought it was included when I bought the car. Was ignored and told to pay the bill. This isn’t the first time this has happened to me over the course of the multiple cars I’ve bought from here.
Bryan T.
MARION
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Confirmed Sales Customer
Adam Arrowood was wonderful to work with. He was thoughtful, thorough, and patient.
Carol P.
CHARLOTTE
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Confirmed Service Customer
Brought our 2018 GMC Sierra Truck in for servicing. Was pleased with Mike and the service team and hopefully after spending nearly $900 it is fixed. I like working with the service dept at Jim Cook's dealership.
William H.
LENOIR
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Confirmed Sales Customer
Sales process with Marcus and Adam was easy and professional.
Steven D.
HENDERSONVILLE