Customer Reviews

It wasn't bad at all

I had a scheduled appointment for an oil change and inspection. They were ready and waiting for my car. The service staff are always very friendly and welcoming and keep you advised as to the progress of your service. They thoroughly checked everything and discovered that a rodent had chewed away part of an air filter, brought it to my attention, and installed a new one at my request, cleaning out the debris left by the rodent visitor. I'm always happy with my dealings with the service staff at Jim Cook!

Well I bought the car new there with 3k miles on it. First year of service including oil change and tire rotation was suppose to be included. When I went I was surprised with a $96 bill. I brought up that I thought it was included when I bought the car. Was ignored and told to pay the bill. This isn’t the first time this has happened to me over the course of the multiple cars I’ve bought from here.

Adam Arrowood was wonderful to work with. He was thoughtful, thorough, and patient.

Friendly and courteous service.

Brought our 2018 GMC Sierra Truck in for servicing. Was pleased with Mike and the service team and hopefully after spending nearly $900 it is fixed. I like working with the service dept at Jim Cook's dealership.

Sales process with Marcus and Adam was easy and professional.

The appointment went smooth and everyone was really nice and respectful

Great personnel!

Friendly, efficient service department.

GREAT SALESMAN, GARY MCNEELY. THIS IS THE 5TH VEHICLE MY HUSBAND AND I HAVE BOUGHT AT JIM COOK CHEVROLET. WOULD NOT GO ANYWHERE ELSE!!

Awesome bunch of employees, friendly and always willing to help!

Very friendly and efficient

All of the staff were nice and friendly. Gary our salesman was great to work with. The dealership is a great place to buy a vehicle.

We were vacationing in NC and our air quit . We Got appointment in week and was repaired same day and ready same. Love them

Explained my problem very well. I was kept informed about the things needed and done to resolve the problem. Was fixed in a timely manner.

Mike is an exceptional Service Writer. Over all great experience. Greeted by the porter Mr.Green. Also greeted by the Service Manager Landon Dierholt. Casey Parts Manager very helpful.

The work done on my car appears to be fine, but the "miscellaneous $30 clean up fee" is simply an add-on and a penalty to the customer, considering that I'm already paying an hourly mechanic's fee and this charge is on-top of their fee. Other than this bogus fee, I was very pleased.

Friendly and knowledgeable

Above and beyond on service. Received call discussing work before hand Great service.