Confirmed Service Customer
As per my Google review…. I bought a 2021 Silverado High Country from another dealership, have had many, many issues with it since. The service dept. at the original dealer was less than helpful (to put it mildly) to try and resolve the issues. Having had a previous Chevy vehicle serviced at Jim Cook I decided to bring the truck in for them to try and diagnose / resolve. I am so thankful for these people!! Landon is my service manager, he went above and beyond to chase down what the issues were, including bringing in someone in from GM to drive and troubleshoot. They were in touch frequently and explained every step along the way. The shop is a busy one (understandably!!) but they worked tirelessly on my truck, I left there with great peace of mind. I can truly & honestly say, they have a customer for life after such a pleasant experience. I was a fool for not buying my truck from these wonderful people to begin with! Thank you again & again to Landon & the rest of the service team!
Jennifer R.
LAKE LURE,
NC
Business Response
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Confirmed Service Customer
Kept the truck looking just as nice as when we bought it in for service. Thank you.